FAQs

Orders & Processing

Can I change or cancel my order?
We process orders quickly, so if you need to make changes or cancel your order, please contact us within 12 hours of placing the order. After this period, orders may already be processed for shipping.

When will my order be processed?
Orders are typically processed within 1–3 business days after being placed. Processing times may be slightly longer during holidays or peak demand periods.

Shipping

Do you ship worldwide?
Yes, we offer worldwide shipping so customers from many countries can enjoy our products.

Where do you ship from?
Our products are shipped from our partner warehouses in Asia & US, allowing us to keep prices competitive while delivering quality products.

How long will it take to receive my order?
Due to high demand, delivery times may take 2–4 weeks depending on your location.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major secure payment methods available at checkout.

Returns & Refunds

How do I return an item?
To initiate a return, please contact us at info@thekachumber.com and our team will guide you through the return process.

What if the item I received is damaged or incorrect?
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your package with photos of the product and packaging so we can resolve the issue as quickly as possible.

When will I receive my refund?
Refunds are issued to the original payment method once the returned item has been received and inspected. Depending on your bank or payment provider, it may take 7–10 business days for the refund to appear in your account.

Other

What if I don't receive my order?
If your order has not arrived within 30 days after shipping, please contact us and we will investigate the issue. If necessary, we will provide a replacement or full refund.

Will I be charged customs or import taxes?
International orders may be subject to customs fees, duties, or taxes determined by your local customs authority. These charges are the responsibility of the customer.

How can I contact TheKachumber?
You can contact our support team anytime at info@thekachumber.com. We aim to respond to all inquiries within 24 hours and will be happy to assist you with any questions.